Shipping & Returns
Shipping & Order Dispatch
We will always try to dispatch your items on the same day, as long as your order is received before 2 pm (UK time). If orders are received after this time they will be dispatched on the following working day.
Please note: Saturdays, Sundays and UK bank holidays are not classed as working days and as such orders will not be shipped on these days.
All orders received after 2 pm (UK time) on Fridays will be dispatched on the following Monday (or in the event of a UK bank holiday - the following working day).
After your order is dispatched you will receive a tracking notification from our fulfilment centre.
Please check your junk / spam email folders 👀
UK Shipping
Our standard shipping service is currently Royal Mail Tracked 48, orders shipped on this service usually arrive within 2-3 working days of your order being dispatched from our warehouse.
We offer free Royal Mail Tracked 48 shipping on orders over £75 in value and free Royal Mail Tracked 24 shipping on orders over £100. (UK mainland only)
You will find your tracking number in your 'order dispatched' email, in the dispatch email notification from our fulfilment centre, and also here if you input your original order number in the tracking field. You may also receive a direct communication from the courier.
Please check your junk / spam email folders if you have not received these messages.
If you have not received your package within 6 working days of placing your order, please contact us so that we can assist with tracking it down.
We also offer Next Working Day Delivery with Royal Mail and DHL - As long as you place your order with us before 2pm (Mon-Fri) we should be able to get it to you the next working day (this does not include weekends).
Please note: for delivery to Northern Ireland, Scottish Highlands & Islands, and other UK islands these services can take 48-72 hours.
Please note: Our UK services do not cover Jersey, Guernsey, the Channel Islands or the Isle of Man. If you are located in these territories you will need to select them as a separate country from the dropdown menu in the shipping options on the cart or checkout pages.
European Shipping
Good news European friends!
We are pleased to announce that we now have several different solutions available for shipping to Europe - no more annoying import duties and taxes!
You can shop on this site directly and ship to Europe, without additional import fees, as long as your order is under €150 in value. You will be charged your local VAT rate at checkout.
For orders under €150 we can send your order through the IOSS system. This means that your local rate of VAT will be collected on your order and no tax or duty will be due to be due at the point of import into the EU.
For orders over €150 in value, we cannot use the IOSS system and your local rate of VAT and any import duties will be charged to you at the point of import into the EU. These costs are your responsibility and we cannot be held liable for any additional charges associated with import or taxation in the EU.
We also have a small warehouse in Estonia and can ship directly to other EU countries from there too. Please visit our dedicated European store to order directly from the EU warehouse: brocerystore.eu
Please note: stock levels may differ from what is available here.
International Shipping
We use an international e-commerce mail service (usual transit time: 5-15 working days - depending on your location), this service usually links in with your local postal service. Please visit our tracking page to follow the progress of your shipment.
For large orders please email us for a shipping quote. We can also send via DHL Express for faster delivery (again please email us for a quote), but this is usually quite expensive.
Please note: If you are ordering from outside of the EU you will usually be liable to pay import duty & taxes in your receiving country. Unfortunately, we cannot cover these costs for you. For more details of charges which may be applied, please consult your local customs authority.
International Orders: If you have not received your package within 15 working days of placing your order, please contact us.
Returns
Important info:
All products being returned or exchanged must be in unworn condition and have all original packaging and tags intact.
Returned items for refund or exchange must be received within 30 days of the original purchase date (as stated on your order confirmation email).
Please include a note with your returned item stating your full name, order number and details of the exchange or refund required.
Please note: refund & exchange requests may take 5-7 working days from receipt of the returned item(s) to be processed. Exchanges are subject to stock availability.
We do not offer free returns, so return postage must be paid by the customer (we recommend using Royal Mail 2nd Class Signed For - it's the most cost effective).
Please use a tracked or signed for service to avoid delivery issues with your return.
Mainland UK exchanges will be re-shipped free of charge.
Exchange requests for overseas locations will require additional postage charges to be paid by the customer.
Return Address:
bro! clothing (returns)
c/o NORSK Fulfilment
Unit 1 Polygon Business Park
Blackthorne Road
Poyle
Colnbrook
SL3 0DQ
Returns Policy:
Here at bro! we want you to be completely satisfied with your purchase, but we appreciate that returns do happen from time to time.
So, if for any reason you are unhappy with your purchase, you can return it to us. Please ensure that the item in question is in unworn condition, with packaging and tags still intact to be eligible for an exchange or refund (excluding postage & packaging). Please also be sure to notify us of your request to return the item via email.
In order to be eligible for an exchange or a full refund, returned items must be received within 30 days of the original purchase date as stated on your order confirmation. In order to be eligible for exchange or refund, items must be received in unworn and sellable condition, with all original packaging and tags intact.
Please note that all returns are undertaken at your own risk & cost, and we will not be held liable for any loss or damage to items during transit.
All products remain your responsibility and property until we receive them here at bro! HQ.
If returned items are lost or damaged in transit, we reserve the right to withhold the full or partial refund balance. To avoid issues with your return, please ensure that you return your items using a recorded, signed for or tracked service.